Thank You For Downloading Our Remote Support Tool
Please run this on your PC, a new computer icon with a padlock will appear at the lower right corner of the screen.
It will be among the system icons there. If you can’t find it, try to look in the icon overflow area (usually up arrow).
Click on the icon, then on the request help button on the pop up window.
Finally, click OK, so our engineer can connect and provide remote support.